[3.3.x] Support Forum • Sending email triggers a General Error (SQL ERROR)

I'm trying to get my board setup to send e-mail, to use in the registration process, lost password, ... but I get a General Error when I try to test it.

Here's the report request template filled in
Support Request Template
What version of phpBB are you using? phpBB 3.3.14
What is your board's URL? http://rforum.kirkbird.com/cfran
Who do you host your board with? HostDash
How did you install your board? I used a tool provided by my host
What is the most recent action performed on your board? Fresh Install
Is registration required to reproduce this issue? Yes
Do you have any MODs installed? No
Do you have any extensions installed? No
What styles do you currently have installed? prosilver 3.3.14
What language(s) is your board currently using? No answer given
Which database type/version are you using? I Don't Know
What is your level of experience? Please select your answer
What username can be used to view this issue? No answer given
What password can be used to view this issue? No answer given
What actions did you take (updating your board; installing a MOD, style or extension; etc.) prior to this problem becoming noticeable? I've always had the problem of the software not being able to send an e-mail. This symptom became noticable when I set my e-mail configuration as my host provider specified.
Please describe your problem. I first tried setting up e-mail to not use SMTP server for email, but all email was rejected. I asked support and they said to set it up to use SMTP and gave me the settings for the SMTP server address, port, authentication method, smtp username and password and all the other in the SMTP settings. Now when I try sending an email (used mass email sending only to myself) and I get a General Error

General Error
SQL ERROR [ mysqli ]

MySQL server has gone away [2006]

SQL

INSERT INTO phpbbep_log (user_id, log_ip, log_time, log_operation, log_type, log_data) VALUES ('2', '12.74.84.1', 1743077802, 'LOG_ERROR_EMAIL', 2, 'a:1:{i:0;s:251:\"<strong>EMAIL/SMTP</strong><br /><em>/cfran/adm/index.php?i=acp_email&amp;sid=bde073f0c69a02610ae58e97874c967e&amp;mode=email</em><br /><br />Could not get mail server response codes.<h1>Backtrace</h1><p>Connecting to rforum.kirkbird.com:465</p><br />\";}')

BACKTRACE

FILE: (not given by php)
LINE: (not given by php)
CALL: msg_handler()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 1031
CALL: trigger_error()

FILE: [ROOT]/phpbb/db/driver/mysqli.php
LINE: 213
CALL: phpbb\db\driver\driver->sql_error()

FILE: [ROOT]/phpbb/db/driver/factory.php
LINE: 353
CALL: phpbb\db\driver\mysqli->sql_query()

FILE: [ROOT]/phpbb/log/log.php
LINE: 317
CALL: phpbb\db\driver\factory->sql_query()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 444
CALL: phpbb\log\log->add()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 642
CALL: messenger->error()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 400
CALL: messenger->msg_email()

FILE: [ROOT]/includes/acp/acp_email.php
LINE: 260
CALL: messenger->send()

FILE: [ROOT]/includes/functions_module.php
LINE: 684
CALL: acp_email->main()

FILE: [ROOT]/adm/index.php
LINE: 81
CALL: p_master->load_active()
Generated by SRT Generator

General Error
SQL ERROR [ mysqli ]

MySQL server has gone away [2006]

SQL

INSERT INTO phpbbep_log (user_id, log_ip, log_time, log_operation, log_type, log_data) VALUES ('2', '12.74.84.1', 1743077802, 'LOG_ERROR_EMAIL', 2, 'a:1:{i:0;s:251:\"<strong>EMAIL/SMTP</strong><br /><em>/cfran/adm/index.php?i=acp_email&amp;sid=bde073f0c69a02610ae58e97874c967e&amp;mode=email</em><br /><br />Could not get mail server response codes.<h1>Backtrace</h1><p>Connecting to rforum.kirkbird.com:465</p><br />\";}')

BACKTRACE

FILE: (not given by php)
LINE: (not given by php)
CALL: msg_handler()

FILE: [ROOT]/phpbb/db/driver/driver.php
LINE: 1031
CALL: trigger_error()

FILE: [ROOT]/phpbb/db/driver/mysqli.php
LINE: 213
CALL: phpbb\db\driver\driver->sql_error()

FILE: [ROOT]/phpbb/db/driver/factory.php
LINE: 353
CALL: phpbb\db\driver\mysqli->sql_query()

FILE: [ROOT]/phpbb/log/log.php
LINE: 317
CALL: phpbb\db\driver\factory->sql_query()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 444
CALL: phpbb\log\log->add()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 642
CALL: messenger->error()

FILE: [ROOT]/includes/functions_messenger.php
LINE: 400
CALL: messenger->msg_email()

FILE: [ROOT]/includes/acp/acp_email.php
LINE: 260
CALL: messenger->send()

FILE: [ROOT]/includes/functions_module.php
LINE: 684
CALL: acp_email->main()

FILE: [ROOT]/adm/index.php
LINE: 81
CALL: p_master->load_active()
When I set it up as directed by the support team and my hosting provider it triggers the following error.

Statistics: Posted by mikebirdsall — Thu Mar 27, 2025 1:05 pm

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